I have a question about maintenance, breakdown or another service
Which services are included and which are optional?
56 articles
Breakdown assistance
All information about breakdowns and breakdown assistance
Maintenance budget
For maintenance and minor repairs
- You still have maintenance budget left at the end of your contract. What's next?Your remaining maintenance budget does not go to waste
- Why does your maintenance budget show a different amount than expected?That's because of VAT
- Where can you find the balance of your maintenance budget?o2o Biker to the rescue
- What do you use the maintenance budget for?Give your lease bicycle the necessary care
- You want to have maintenance carried outWith a well-maintained bicycle you can keep on riding
- Your maintenance budget is negative. What's next?There is a solution for everything
- How does the maintenance budget work?You use it for maintenance and repairs
- How long is your maintenance budget valid?Here's how it works
- What if you don't have enough maintenance budget?There is a solution for everything
- How much maintenance budget do you take with the lease bicycle?Budget for maintenance and minor repairs
- How to maintain or repair your bike at home?This is how it works
- How to maintain or repair an online bicycle brand?This is how it works
Theft
All information about Bicycle Care Theft
- What is Bicycle Care Theft?Protection if your bicycle is stolen
- When are you protected if a theft occurs?Check out our tips
- What if only an accessory was stolen?This is how it says in the small print
- What if only the battery is stolen?Follow the step-by-step plan
- What if my lock or keys are lost or broken?Register your new lock/ keys
- What do you do in case of theft?Follow our step-by-step plan
- Will you get a replacement bicycle in the event of theft?Keep on riding
- Why do you receive a discount voucher in case of theft?The way to a new lease bicycle
- What happens after you report the damage?This is how it works
- Is an additional lock for anchoring possible?This is how it works
Damage
All information about Bicycle Care Damage
- What is Bicycle Care Damage?Protection if your bicycle is damaged
- Which parts are covered in case of damage?This falls under Bicycle Care Damage
- What do you do in case of damage?Follow our step-by-step plan
- What if the damage to your lease bicycle is irreparable?o2o gets you back on track quickly
- Will you get a replacement bicycle in the event of damage?Keep on riding
- When do you receive a discount voucher due to Irreparable Damage?Back on the road
- What happens after you report the damage?This is how it works
Warranty and extended warranty
All information about manufacturer's warranty and extended warranty
- What if your bicycle dealer is being difficult about the warranty?Check out our tips
- How to use the Bicycle Care Guarantee service?Follow this step by step plan
- When do you use the Bicycle Care Guarantee?After the statutory warranty period
- What is the Bicycle Care Guarantee?Carefree cycling throughout the entire lease term
Speed pedelec
All information about speed pedelecs and additional civil liability
- You have lost your certificate of conformity (COC)Back on the road quickly with the right documents
- You have lost your number plate and/or registration certificateBack on the road quickly with the right documents
- What if your civil liability insurance is not through o2o?Then follow this step-by-step plan
- How do you make a claim on the civil liability insurance?Follow this step-by-step plan
- When do you use civil liability insurance?In case of an accident with a third party
- What is a civil liability insurance?Counterparty damage
- Why is the number plate of the lease bicycle in o2o's name?o2o is owner
- What do you need to have with you when you ride a speed pedelec?I go out and take with me
- What are the traffic rules for riding a speed pedelec?Safely on the track
- Do you need a special helmet for a speed pedelec?Safety first
- Is a number plate mandatory for a speed pedelec?These are the conditions for a speed pedelec
- What are the basic conditions for riding a speed pedelec?Check the conditions
- What are the conditions for leasing a speed pedelec?What do you need as a speed pedelec driver
- How long does it take to receive a number plate for a speed pedelec?Just a little more patience, the number plate is coming
- What do you do with the number plate after your lease ends?Here's how it works
- What about civil liability with a speed pedelec?Extra service at o2o