If the delivery of your new bicycle after a theft takes longer than 3 working days, from the date the theft is reported, it is possible to temporarily use a replacement bicycle. That is, provided a replacement bicycle is available from the bicycle dealer or Decathlon or Bike Republic.
How to request a replacement bicycle in the event of theft?
Check the conditions
To be eligible for a replacement bicycle, you must meet the Bicycle Care Theft Terms of Service. So first check the terms of service.
Request a replacement bicycle
Contact your bicycle dealer or Decathlon or Bike Republic and request a replacement bicycle if your new bicycle has a longer delivery time.
Choose the type of bicycle
o2o covers part of the cost of a replacement bicycle according to the type of bicycle:
Non-electric bicycle: a maximum of €280 excluding VAT over the entire rental period.
Standard electric bicycle: a maximum of €520 excluding VAT over the entire rental period.
Speed pedelec: a maximum of €660 excluding VAT over the entire rental period.
Preferably choose a replacement bicycle that matches your current type of bicycle to avoid additional costs.
Use the replacement bicycle
You use the replacement bicycle for as long as necessary. Make sure you don't exceed the maximum amounts (see above) to avoid additional costs.
Ask your bicycle dealer how long the delivery of your new bicycle will take to avoid unpleasant surprises and extra costs.
Do you use a Decathlon bicycle?
Do you have a replacement bicycle through Decathlon? Then, with protection as provided, you can use the replacement bicycle for up to 4 weeks.
If you use the Decathlon bicycle for more than 4 weeks, you will pay the extra cost yourself.
Additional tips
Check the conditions
Make sure you meet the Bicycle Care Theft Terms of Service to be eligible for a replacement bicycle.
Temporary solution
The replacement bicycle is a temporary solution until your new lease bicycle is delivered.
Availability
Some types of replacement bicycles are not always available. So request a replacement bicycle quickly if delivery of the new bicycle takes longer.
Do you have any questions or want more information?
If so, feel free to contact our helpdesk. We are here to help you.