At o2o, we want your lease bicycle to always be well protected in the event of damage. As such, we offer a comprehensive service for both the bicycle and any accessories under the Bicycle Care Damage.
Which parts
Your bicycle and all options and accessories that cannot be used independently of the bicycle are covered by the Bicycle Care Damage. There are two important conditions in this regard:
Options and accessories must be listed on the rental quote for the bicycle.
The bicycle itself must also have been damaged as a result of the accident.
Damage to tyres
For damage to tyres, only damage resulting from an accident or vandalism is covered by the Bicycle Care Damage. As such, damage due to normal wear and tear or other causes is not included.
What to do in the event of vandalism
If your lease bicycle is vandalised, you must report it to the police within 48 hours. This is essential to claim any damages.
Additional tips
Keep a close eye on the rental quote to be sure which accessories are covered by the Bicycle Care Damage.
In the event of damage, always contact our helpdesk immediately for further instructions and support.
Do you still have some questions?
Feel free to contact our helpdesk. We are here to help you.