If the repair of your bicycle after an accident takes longer than 3 working days, from the delivery of the estimate by the bicycle dealer, it is possible to temporarily use a replacement bicycle. That is, provided a replacement bicycle is available from the bicycle dealer or Decathlon or Bike Republic.
How to request a replacement bicycle in the event of damage?
1. Check the conditions
To be eligible for a replacement bicycle, you must meet the Bicycle Care Damage Terms of Service. So first check the terms of service.
2. Request a replacement bicycle
Contact your bicycle dealer or Decathlon or Bike Republic and request a replacement bicycle if your bicycle takes longer than 3 days to arrive.
3. Choose the type of bicycle
o2o covers part of the cost of a replacement bicycle according to the type of bicycle:
Non-electric bicycle: a maximum of €280 excluding VAT over the entire rental period.
Standard electric bicycle: a maximum of €520 excluding VAT over the entire rental period.
Speed pedelec: a maximum of €660 excluding VAT over the entire rental period.
Preferably choose a replacement bicycle that matches your current type of bicycle to avoid additional costs.
4. Use the replacement bicycle
You use the replacement bicycle for as long as necessary. Make sure you don't exceed the maximum amounts (see above) to avoid additional costs.
Ask your bicycle dealer how long the repair of your bicycle will take to avoid unpleasant surprises and extra costs.
5. Do you use a Decathlon bicycle?
Do you have a replacement bicycle through Decathlon? Then, with protection as provided, you can use the replacement bicycle for up to 4 weeks.
If you use the Decathlon bicycle for more than 4 weeks, you will pay the extra cost yourself.
Additional tips
Check the conditions
If you meet the Bicycle Care Damage Service Conditions, you are eligible for a replacement bicycle.
Temporary solution
The replacement bicycle is a temporary solution until your o2o lease bicycle is repaired.
Availability
Certain types of replacement bicycles are not always available. So request a replacement bicycle quickly if the repair takes longer.
Do you have any questions or want more information?
If so, feel free to contact our helpdesk. We are here to help you.