Thanks to the Bicycle Care Damage service, your bicycle is protected in the event of an unexpected damage event with a fall involving the bicycle while you're riding it, a fire, an accident, or vandalism involving the bicycle.
What are the conditions?
Do you want to make use of the Bicycle Care Damage service? Then this service must be active. You can check this in o2o Biker by viewing Your bicycle under the heading Your services.
You must fulfil all of the conditions listed below for the entire duration of the bicycle contract:
You provide all requested information and documents and follow instructions.
You must maintain the Bicycle according to the manufacturer's or Dealer's guidelines and have defects repaired in good time.
You must not use the bicycle to take part in competitions.
You are not permitted to hire out the Bicycle.
You must not ride during voluntary intoxication of any kind (alcohol, drugs, etc.) and/or under the influence of drugs not prescribed by a doctor.
Duration of the Bicycle Care Damage service
The Bicycle Care Damage service starts on the day o2o receives the Declaration of Receipt and ends on the day that the bicycle contract ends.
In the event of damage with Total Loss, this is the date on which the damage file has been processed.
What in the event of an accident?
Here’s what you need to do if you suffer damage following an accident:
Minimise the extent of damage as much as possible.
Report the damage after the Accident, as described in the Help centre article 'What do you do in case of damage?'.
Take a clear photo of each damaged, defective and replaceable part, plus a photo clearly showing the complete Bicycle.
Still have questions around the damage handling service?
For more details, see the Bicycle Care Damage Terms of Service. Or get in touch with our helpdesk. We’ll be happy to help.