Does your lease bicycle have irreparable damage? That's a pity, of course. Fortunately, o2o has a solution for you, so you can get back on the road quickly with a new lease bicycle.
Your lease ends
In case of a total loss, your lease ends automatically and you no longer pay a lease fee. But not to worry! If you meet the conditions of Bicycle Care Damage, you'll get help from o2o to quickly order a new lease bicycle.
Discount voucher due to irreparable damage
Do you meet the conditions? Then you will receive a 'Discount Voucher due to irreparable damage' from o2o to enter into a new bicycle lease contract. Use this voucher to order a new bicycle within six months of the end of your old contract. It's super convenient because the discount is automatically factored into the simulation of your lease payment.
Value of the discount voucher
The value of the discount voucher depends on the already financed value of the bicycle and is calculated as follows:
75% of the already financed value of the bicycle if the irreparable damage occurs in the first year of the contract.
50% of the already financed value of the bicycle if the irreparable damage occurs in the subsequent years of the contract.
Maximum value: the list price of the new bicycle, regardless of the calculation method.
Service budget
The over or underused service budget is also included in the calculation. This amount is the difference between the service budget used minus the service budget to which you were entitled, calculated based on the actual duration of the contract.
Still have questions or want more details on what to do in the event of irreparable damage?
Feel free to contact our helpdesk. We are here to help you.