Would you like to use breakdown assistance? This is possible only if:
breakdown assistance is active in o2o Biker at Your bicycle(s) under the section Your services.
your bicycle contract is active. This includes if you break down just before your contract expires, even if the required cover exceeds that date. If your lease bicycle is not yet registered in VAB’s system at the time of breakdown
(e.g. because the bicycle dealer has not yet forwarded your Declaration of receipt), VAB will ask you to sign a separate document, whereby you agree to pay the costs yourself if it later turns out that you were not actually entitled to assistance via o2o.
you can no longer cycle to your destination: due to e.g. an accident, flat tyre, broken gear, broken chain, battery problems with your electric bicycle, etc. For all these issues, you can count on our breakdown assistance.
Find more details on the Breakdown Assistance Terms of Service.
Do you have questions or are some things still not clear?
Feel free to contact our helpdesk. We are here to help you.