Oops, have you lost your registration certificate or number plate? Follow these 3 steps to get back on track quickly. 👇
Step 1: Arrange a power of attorney
To obtain the power of attorney, send us an e-mail.
Step 2: Arrange for a certificate of loss
For the certificate, go to the police and use the power of attorney from step 1 to report a stolen or lost number plate or (part of) the registration certificate.
Request a certificate of loss or dispossession in the name of o2o Bicycle Leasing. More info on the number plate or registration certificate can be found on this website.
ℹ️ If o2o needs to go to the police on your behalf, we will charge an additional fee.
Step 3: Provide us with your certificate of loss and certificate of registration
We will then apply for a new number plate and/or registration certificate for you with these documents.
Please note: the certificate of loss you get from the police is only valid for 14 days. So please provide us with the documents as soon as possible. And be sure to send us the original documents.
There are 2 ways to get these to us: via registered mail or dropping them off in person at o2o.
Option 1: By registered mail. Put the documents in a padded envelope and send them by registered mail. That way, the envelope is easier to track. Did you send the documents via the post office? Then email us the tracking number.
Option 2: Drop off in person at o2o Bicycle Leasing. Bring the documents in person to the o2o office during business hours (9 a.m.-5 p.m.). Call for an appointment at tel. 09 296 40 12.
Address:
o2o Bicycle Leasing
Burggravenlaan 31/001
9000 Ghent
ℹ️ What about the cost? Applying for a number plate and/or registration certificate costs €90, including administration and sending. We charge this to your maintenance budget. Do you not have enough maintenance budget? Then we will charge you directly via invoice.
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.