If the security lock is not sufficient to properly secure the bicycle (e.g. too short), a second security lock can be used, provided that this additional lock is registered with o2o.
How do you register this additional lock?
Register the additional lock at the start of the lease period and include it in the rental quote.
Do you still need to sign a bicycle contract? Then lease this second security lock with it and also put it on your rental quote. The additional second security lock must at least comply with the ART-2 standard or security level 10 or inspection level Sold Secure Diamond. You must inform o2o of the lock/key code of both security locks.
Register the additional lock during the lease period.
Do you already have a bicycle contract and can no longer modify the rental quote? You can still register a second security lock with o2o in that case. Send the proof of purchase with the make and type of this additional second safety lock and the lock/key code via this form to register your extra lock.
What about a private purchase?
Did you purchase the additional second lock privately or via the maintenance budget, and has it not been registered? Then this lock will not be protected under the Bicycle Care Theft conditions.
What in case of theft?
In the event of theft, you must also be able to produce the two keys of both security locks (i.e. four (4) keys in total), even if the second security lock was purchased privately or via the maintenance budget.
What are the conditions?
The bicycle must always be locked and secured with at least one of the security locks, the code for which is included in the bicycle contract. The registered lock/key information can be found in o2o Biker under Your Bicycle - Your bicycle features.
As a cyclist, you are responsible for ensuring that o2o has the correct information in good time. Check that the lock/key information is always up to date and correct, and provide o2o with the proof of purchase with the new lock/key information via this form.
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.