Would you like to make use of the Bicycle Care Theft service? If so, please follow these steps:
Step 1. Report the theft to o2o
Report the theft to o2o within 2 calendar days of the theft being identified in o2o Biker. Simply follow the indicated steps in your myo2o Biker account under Your bicycle via Report damage or theft.
Provide o2o or the expert appointed by Vanbreda with all keys to the security lock and, if applicable, the battery of the bicycle, if these are still in your possession.
If you have not given the keys to the expert, send them to o2o at the address below, F.A.O. team Bicycle Services, indicating the file number.
o2o Bicycle Leasing
F.A.O. team Bicycle Services
Burggravenlaan 31 bus 001
9000 Ghent
Are you sending the keys by post? Then put all the keys in a padded envelope and send them via registered mail with tracking code. Please also provide us with the tracking code and photos of the package and its contents to avoid any subsequent disputes. Otherwise, you run the risk of your file being rejected.
Step 2. Report the theft to the police
Within 3 calendar days, you go to the local police to declare the theft, and have a police report drawn up detailing the facts of the theft. Have at least the following information included in the police report:
The frame number of the bicycle.
The bicycle brand and model.
The bicycle lock code.
The fact that the bicycle is owned by o2o BV with company number 0647.826.178 and registered office at Burggravenlaan 31, 9000 Ghent.
A description of the circumstances, time, location, and how the bicycle was secured.
Other relevant information.
The bicycle theft can also be reported digitally via Police on Web (under Theft and Damage - File a complaint).
You will receive a certificate of theft and a copy of the official report from the police. You send the copy of the official report to [email protected] within 5 days after receiving it.
Report the damage to o2o and to the police at the same time
Are any specific documents or details missing for a complete report in o2o Biker? If so, enter the information you have at that time via o2o Biker within the time limit stated above. You must then send any subsequent additional documents for the theft file directly to [email protected].
To ensure correct and fast handling, o2o works with Vanbreda Risk & Benefits. The declaration made by you in o2o Biker is further handled by Vanbreda Risk & Benefits (as claims handler). Any questions or additional information regarding the declaration via o2o Biker must therefore be addressed directly to [email protected].
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.