Here too, follow the step-by-step plan from the Bicycle Care Theft Terms of Service, under How do I invoke the Bicycle Care Theft service?
Some tips
Clearly state the frame number of your lease bicycle and that only the battery was stolen.
Replacement of the battery
If the theft is covered, the battery will be replaced at no additional cost to you. You will receive instructions on how to get a new battery through your bicycle dealer.
If the theft is not covered, you will receive an invoice from o2o for the cost of the new battery.
Always secure your battery. Use an extra lock if possible.
Keep your keys safe. If a theft occurs, you must be able to prove that the battery was locked. You can prove this by presenting both keys.
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.