It can be frustrating if your bicycle dealer is being difficult about the warranty. Here are some tips to solve the problem and get your bicycle repaired within the warranty terms.
Remember that the manufacturer is responsible for the warranty of your lease bicycle for the first two years of your lease.
Check your warranty conditions
Make sure you have all relevant documents showing that your bicycle is under warranty, such as the warranty certificate or order form. You can download these from myo2o Biker under 'Documents' and 'Your bicycle'.
Ask for a written statement
Ask your bicycle dealer for a written statement stating the reason why they are being difficult about the warranty cost. This is useful if you take further steps or if the situation escalates.
The problem escalates
If the situation does not get resolved, contact o2o's helpdesk for further support. Explain what happened and provide all relevant information, such as your warranty certificate, communications with the bicycle dealer and any responses from the manufacturer.
Additional tips
Stay calm and polite
Although it is frustrating when you are in this situation, always try to stay calm and communicate politely with everyone involved. That will make a quick and positive resolution more likely.
Document everything
Save all correspondence and notes about your conversations. This is useful if you take further steps or if the situation escalates.
Do you still have some questions?
Check our Service sheet on the Extended Warranty.
Or contact our helpdesk. We will be glad to help you further.