If your civil liability insurance is not through o2o, follow these steps to report the claim to your own insurance company.
Step 1: Collect the documents for your file
Damage from collision with a car
Fill out the European collision form: this form is in the other party's car.
Use your own insurance company's insurance information instead of o2o's.
Insurance company
Contract number
Insurance broker
Do you not have a European collision form? Call the police to obtain a police report (PV) or certificate of traffic accident.
Damage with a pedestrian or other cyclist
Call the police to obtain a police report (PV) or certificate of traffic accident.
Provide a detailed description of the facts in the PV
The reason and cause of the accident
The time of the accident
A site description
The details of the other party (if known) and who was at fault.
The frame number of the bicycle
And other relevant information.
Important information
Frame number: make sure the frame number of the lease bicycle is indicated on the PV or certificate. Found in myo2o Biker under 'Your Bicycle(s)' and then 'Your Bicycle(s) features'.
Insurance information: Use your own insurance insurance information instead of o2o's.
Step 2: Contact your own insurance company
Report the damage to your own insurance company: provide all collected documents and the official report (PV) to your insurance company.
Follow your insurance company's instructions: file the claim.
Need help?
If so, contact your own insurance company for further guidance.
Do you have questions about the documentation or civil liability through o2o?
Then contact o2o at the phone number: +32 9 296 40 12.