Upon receipt and examination of your complete file, we will verify that all Bicycle Care Theft conditions and obligations in the General Terms and Conditions are met. We will inform you whether you benefit from protection under the Bicycle Care Theft service.
There are several options:
Option 1. The theft file has been approved
Then the bicycle contract ends and so does your rental fee. Moreover, in this case, o2o waives its right of recourse against the cyclist in respect of the damage incurred as a result of the theft.
Moreover, o2o will provide you with additional assistance in searching for a new bicycle with the discount voucher due to Theft (see Help centre article 'Why do you receive a discount voucher in case of theft?').
Option 2. The theft file has been rejected
On the date of rejection, the bicycle contract ends and, consequently, your rental fee is terminated. o2o does not waive its right of recourse against the cyclist in this case for any damage incurred as a result of the theft.
You will receive an invoice for the compensation of the damage to o2o resulting from the theft. The compensation is calculated according to the rules of the early termination of the bicycle contract with takeover of the bicycle.
Remark
If the same cyclist is the victim of two thefts within a period of 3 years, o2o is entitled to refuse a new bicycle contract to that cyclist.
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.