Your bicycle has been stolen. Sorry to hear about that.
Has your theft file been approved? Then the contract ends and so does your lease payment.
But not to worry: if you meet the conditions (see Bicycle Care Theft Terms of Service), o2o will smoothly help you on your way to a new lease bicycle, with a Discount Voucher due to Theft for entering into a new lease contract.
Use this voucher to order your new bicycle within 6 months of the end of your previous terminated contract. That way, you enjoy a nice reduction on the lease price.
Please note that the discount on your new two-wheeler is no more than the list price of the bicycle and does not affect the takeover price. For the simulation of your lease fee for your new Bicycle, this discount is automatically included. That's super convenient.
The value of the Discount Voucher due to Theft is the sum of:
75% of the already financed value of the stolen bicycle if the theft occurs in the first year of the contract, with a maximum value of the list price of the new bicycle;
50% of the already financed value of the stolen bicycle if the theft occurs in the subsequent years of the contract, with a maximum value of the list price of the new bicycle;
The excess amount/under amount of the service budget used. This amount is the difference between the service budget used minus the service budget to which the employee was entitled (determined pro rata according to the actual term of the bicycle contract).
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.