You use the Bicycle Care Guarantee for the electric lease bicycle or speed pedelec when the defect is beyond the legal warranty period.
Check in o2o Biker under 'Your Bicycle' under the section 'Your Services' whether this service is active.
Does the defect of the electric bicycle or speed pedelec fall within the legal warranty period? Then contact the bicycle manufacturer to claim on the warranty.
Do you still have some questions?
Check our Service sheet on the Bicycle Care Guarantee.
Or contact our helpdesk. We will be glad to help you further.