What about the manufacturer’s warranty?
The manufacturer’s warranty applies during the first few years, and you should contact your bicycle dealer directly to have the fault repaired via the bicycle manufacturer. Whether the manufacturer’s warranty is still valid depends on the start date of your bicycle lease contract. You can find this date in your o2o Biker account.
Has the manufacturer’s warranty expired and have you activated a Bicycle Care Guarantee? If so, follow the step-by-step guide in the question 'How do I invoke the Bicycle Care Guarantee service?'.
Do you still have some questions?
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