Thanks to the Bicycle Care Theft service, your bicycle is protected in case of theft and total economic loss.
What are the conditions?
Do you want to make use of the Bicycle Care Theft service? Then the Bicycle Care Theft service must be active. You can check this in myo2o Biker by viewing Your bicycle under the heading Your services.
You must meet all of the following conditions:
The bicycle is stolen. o2o covers the theft of all accessories (loose and attached to the bicycle) on condition that the bicycle has also been stolen. An exception is the theft of the battery with clear evidence of theft due to damage to the frame and/or bicycle.
As a cyclist you must always lock and anchor the bicycle with a security lock. Purchasing a security lock in accordance with the terms and conditions must therefore be strictly included in the bicycle contract.
=> Anchoring: the situation where the bicycle is locked with the security lock and secured by both wheel and frame to a fixed installation, both in publicly accessible places and in private areas that are accessible to third parties (other (authorised) persons), such as e.g. a shared garage in an apartment block. In private, fully enclosed and covered areas which are not accessible to third parties, such as your private garage or home, it is sufficient that the bicycle is locked and does not necessarily have to be anchored. Please note, in such cases you can only use the Bicycle Care Theft service if intrusion marks can be proved, the necessary police reports can be produced and the intrusion marks are confirmed by the appointed expert.
You must always be in possession of two bicycle keys to the security lock.
During the entire term of the bicycle contract, you must fulfil all of the obligations listed below:
Provide all requested information and documents and follow instructions.
If the original bicycle key(s) are lost during the bicycle contract, you will have a duplicate bicycle key made, through the manufacturer or dealer. You use the lock code for this. You also requests a declaration of loss from the police via an online report (Police on web). You present both proof of the duplicate and the declaration of loss, including the lock code, to o2o. You also submit this declaration of loss to the expert if the bicycle is stolen. You can only make duplicates of the bicycle keys in the above circumstances.
If the security lock is lost during the bicycle contract, you also request a declaration of loss from the police via an online report (Police on web). You also provide this declaration of loss, including the lock code, to o2o. A new security lock must be purchased in accordance with the terms and conditions. You must also send the invoice or proof of purchase of this lock with the new lock code to o2o.
If the bicycle is stolen, you must do the following:
Report the theft to o2o via o2o Biker within 2 calendar days of identifying the theft of the bicycle, and send all relevant documents immediately to [email protected] at receipt.
Report the theft to the local police within 3 calendar days and have an official report drawn up detailing the facts.
Send the official report to o2o and Vanbreda via [email protected].
Give the two bicycle keys to o2o or Vanbreda through the appointed expert.
Provide proof that the bicycle was anchored with a security lock.
You must inform o2o as soon as reasonably possible, preferably within a period of 2 calendar days (48h), if the stolen bicycle is recovered.
Duration of the Bicycle Care Theft service
The Bicycle Care Theft service starts on the day o2o receives the Declaration of Receipt and ends on the day that the bicycle contract ends.
In the event of theft, this is the date on which a decision is made regarding the theft file.
Still have questions about the theft service?
For more details, see the Bicycle Care Theft Terms of Service. Or get in touch with our helpdesk. We’ll be happy to help.