Thanks to the breakdown assistance, we take care of you and your bicycle in case of a breakdown on the road, 24/7.
Attention: you can only use the breakdown assistance after you have activated it.
Has your bicycle broken down?
Our partner VAB, one of the largest players in the field of bicycle assistance, will help you get back on the road quickly. Call directly the unique number for o2o Bicycle Leasing (not valid for AG Insurance customers): you can find this number in the blue box in o2o Biker.
Provide the BikeID number - look for this number on your bicycle sticker or in o2o Biker.
Provide your name and the name of your employer.
Pass on the make/model of your Bicycle.
Report where you are stranded.
Breakdown assistance partner drops by
A technician will come by and repair your bicycle.
Your bicycle can't be repaired?
For Benelux breakdown assistance
If the bicycle cannot be made roadworthy again on site by the assistance provider, it will be towed to the most suitable location for repair. You are entitled to one free transport of the bicycle and may travel to the destination of the bicycle during this journey.
For European breakdown assistance
In Belgium, the Netherlands, Luxembourg: see Benelux breakdown assistance.
In France, Germany, Spain, Italy and Austria, we will send out an on-site bicycle technician, in collaboration with VAB, to carry out repairs (where possible). If the required repairs cannot be carried out on site, you are entitled to:
The towing service to your accommodation, your departure point or destination, or to a bicycle repairer;
Repair and transport costs up to a maximum of EUR 300.00.
In the other European countries, we cannot guarantee the availability of an on-site bicycle technician. However, you are entitled to:
The towing service to your accommodation, your departure point or destination, or to a bicycle repairer;
Transport costs up to a maximum of EUR 300.00.
Bicycle broken down at home?
If the bicycle is broken down at home, VAB will also come and repair it at home. On condition and only when the bicycle is immobilised. There is no home maintenance or service.
Bicycle stolen in the Benelux?
Then VAB organizes the transport to your departure or arrival place up to a maximum amount of €80. Please note: this applies only to the Benelux (covered by Benelux breakdown assistance). This is also only possible if you can demonstrate that you have taken all precautions to limit the risk of theft as much as possible and if you have reported it to the police.
Please note: payment for parts or interventions not included in the breakdown assistance cannot be made via the maintenance budget. The corresponding costs will be invoiced directly. Check the General terms and conditions for more information on the Exclusions of this breakdown assistance.
Still have questions about breakdown assistance?
Feel free to contact our helpdesk. We are here to help you.