I have a question about maintenance, a breakdown or damage
Which services are included and which are optional?
56 articles
Theft
All information about Bicycle Care Theft
- What is Bicycle Care Theft?Protection if your bicycle is stolen
- When are you protected if a theft occurs?Check out our tips
- What if only an accessory was stolen?This is how it says in the small print
- What if only the battery is stolen?Follow the step-by-step plan
- What if my lock or keys are lost or broken?Register your new lock/ keys
- What do you do in case of theft?Follow our step-by-step plan
- Will you get a replacement bicycle in the event of theft?Keep on riding
- Why do you receive a discount voucher in case of theft?The way to a new lease bicycle
- What happens after you report the damage?This is how it works
- Is an additional lock for anchoring possible?This is how it works
Maintenance budget
For maintenance and minor repairs
- You still have maintenance budget left at the end of your contract. What's next?Your remaining maintenance budget does not go to waste
- Why does your maintenance budget show a different amount than expected?That's because of VAT
- Where can you find the balance of your maintenance budget?o2o Biker to the rescue
- What do you use the maintenance budget for?Give your lease bicycle the necessary care
- You want to have maintenance carried outWith a well-maintained bicycle you can keep on riding
- Your maintenance budget is negative. What's next?There is a solution for everything
- How does the maintenance budget work?You use it for maintenance and repairs
- How long is your maintenance budget valid?Here's how it works
- What if you don't have enough maintenance budget?There is a solution for everything
- How much maintenance budget do you take with the lease bicycle?Budget for maintenance and minor repairs
- How to maintain or repair your bike at home?This is how it works
- How to maintain or repair an online bicycle brand?This is how it works
Damage
All information about Bicycle Care Damage
- What is Bicycle Care Damage?Protection if your bicycle is damaged
- Which parts are covered in case of damage?This falls under Bicycle Care Damage
- What do you do in case of damage?Follow our step-by-step plan
- What if the damage to your lease bicycle is irreparable?o2o gets you back on track quickly
- Will you get a replacement bicycle in the event of damage?Keep on riding
- When do you receive a discount voucher due to Irreparable Damage?Back on the road
- What happens after you report the damage?This is how it works
Warranty and extended warranty
All information about manufacturer's warranty and extended warranty
- What if your bicycle dealer is being difficult about the warranty?Check out our tips
- How to use the Bicycle Care Guarantee service?Follow this step by step plan
- When do you use the Bicycle Care Guarantee?After the statutory warranty period
- What is the Bicycle Care Guarantee?Carefree cycling throughout the entire lease term
Speed pedelec
All information about speed pedelecs and additional civil liability
- You have lost your certificate of conformity (COC)Back on the road quickly with the right documents
- You have lost your number plate and/or registration certificateBack on the road quickly with the right documents
- What if your civil liability insurance is not through o2o?Then follow this step-by-step plan
- How do you make a claim on the civil liability insurance?Follow this step-by-step plan
- When do you use civil liability insurance?In case of an accident with a third party
- What is a civil liability insurance?Counterparty damage
- Why is the number plate of the lease bicycle in o2o's name?o2o is owner
- What do you need to have with you when you ride a speed pedelec?I go out and take with me
- What are the traffic rules for riding a speed pedelec?Safely on the track
- Do you need a special helmet for a speed pedelec?Safety first
- Is a number plate mandatory for a speed pedelec?These are the conditions for a speed pedelec
- What are the basic conditions for riding a speed pedelec?Check the conditions
- What are the conditions for leasing a speed pedelec?What do you need as a speed pedelec driver
- How long does it take to receive a number plate for a speed pedelec?Just a little more patience, the number plate is coming
- What do you do with the number plate after your lease ends?Here's how it works
- What about civil liability with a speed pedelec?Extra service at o2o
Breakdown assistance
All information about breakdowns and breakdown assistance