Active contract: services
Which services are included and which are optional?
How do you ride your lease bicycle safely?Prevention is better than cure
What additional services does o2o offer?Hit the road carefree
What do you do in case of theft?Follow our step-by-step plan
Will you get a replacement bicycle in the event of theft?Keep on riding
Why do you receive a discount voucher in case of theft?The way to a new lease bicycle
When are you protected if a theft occurs?Check out our tips
What if only an accessory was stolen?This is how it says in the small print
What if only the battery is stolen?Follow the step-by-step plan
What is Bicycle Care Theft?Protection if your bicycle is stolen
You still have service budget left at the end of your contract. What's next?Your remaining service budget does not go to waste
Why does your service budget show a different amount than expected?That's because of VAT
Where can you find the balance of your service budget?myo2o Biker to the rescue
What do you use the service budget for?Give your lease bicycle the necessary care
You want to have maintenance carried outWith a well-maintained bicycle you can keep on riding
Your service budget is negative. What's next?There is a solution for everything
How does the service budget work?You use it for maintenance and repairs
How long is your service budget valid?Here's how it works
What if you don't have enough service budget?There is a solution for everything
How much service budget do you take with the lease bicycle?Budget for maintenance and minor repairs
What do you do in case of damage?Follow our step-by-step plan
What if the damage to your lease bicycle is irreparable?o2o gets you back on track quickly
Which parts are covered in case of damage?This falls under Bicycle Care Damage
Will you get a replacement bicycle in the event of damage?Keep on riding
What is Bicycle Care Damage?Protection if your bicycle is damaged
What if your bicycle dealer is being difficult about the warranty?Check out our tips
How to use the extended warranty?Follow this step by step plan
When do you use the extended warranty?After the statutory warranty period
What is the extended warranty?Carefree cycling throughout the entire lease term
What is the extended warranty for e-bikes and speed pedelecs?Extend your peace of mind with the extra warranty
You have lost your certificate of conformity (COC)Back on the road quickly with the right documents
You have lost your number plate and/or registration certificateBack on the road quickly with the right documents
What if your civil liability insurance is not through o2o?Then follow this step-by-step plan
How do you make a claim on the civil liability insurance?Follow this step-by-step plan
When do you use civil liability insurance?In case of an accident with a third party
What is a civil liability insurance?Counterparty damage
Why is the number plate of the lease bicycle in o2o's name?o2o is owner
What do you need to have with you when you ride a speed pedelec?I go out and take with me
What are the traffic rules for riding a speed pedelec?Safely on the track
Do you need a special helmet for a speed pedelec?Safety first
Is a number plate mandatory for a speed pedelec?These are the conditions for a speed pedelec
What are the basic conditions for riding a speed pedelec?Check the conditions
What are the conditions for leasing a speed pedelec?What do you need as a speed pedelec driver
How long does it take to receive a number plate for a speed pedelec?Just a little more patience, the number plate is coming
What if you lose the number plate of your speed pedelec or the accompanying documents?This is how we solve it together
What do you do with the number plate after your lease ends?Here's how it works
What about civil liability with a speed pedelec?Extra service at o2o