Active contract: services
Which services are included and which are optional?
By o2o1 author50 articles
How do you ride your lease bicycle safely?Prevention is better than cure
What additional services does o2o offer?Hit the road carefree
Theft
All information about Bicycle Care Theft
What do you do in case of theft?Follow our step-by-step plan
Will you get a replacement bicycle in the event of theft?Keep on riding
Why do you receive a discount voucher in case of theft?The way to a new lease bicycle
When are you protected if a theft occurs?Check out our tips
What if only an accessory was stolen?This is how it says in the small print
What if only the battery is stolen?Follow the step-by-step plan
What is Bicycle Care Theft?Protection if your bicycle is stolen
Maintenance budget
For maintenance and minor repairs
You still have maintenance budget left at the end of your contract. What's next?Your remaining maintenance budget does not go to waste
Why does your maintenance budget show a different amount than expected?That's because of VAT
Where can you find the balance of your maintenance budget?o2o Biker to the rescue
What do you use the maintenance budget for?Give your lease bicycle the necessary care
You want to have maintenance carried outWith a well-maintained bicycle you can keep on riding
Your maintenance budget is negative. What's next?There is a solution for everything
How does the maintenance budget work?You use it for maintenance and repairs
How long is your maintenance budget valid?Here's how it works
What if you don't have enough maintenance budget?There is a solution for everything
How much maintenance budget do you take with the lease bicycle?Budget for maintenance and minor repairs
Damage
All information about Bicycle Care Damage
What do you do in case of damage?Follow our step-by-step plan
What if the damage to your lease bicycle is irreparable?o2o gets you back on track quickly
Which parts are covered in case of damage?This falls under Bicycle Care Damage
Will you get a replacement bicycle in the event of damage?Keep on riding
What is Bicycle Care Damage?Protection if your bicycle is damaged
Warranty and extended warranty
All information about manufacturer's warranty and extended warranty
What if your bicycle dealer is being difficult about the warranty?Check out our tips
How to use the extended warranty?Follow this step by step plan
When do you use the extended warranty?After the statutory warranty period
What is the extended warranty?Carefree cycling throughout the entire lease term
What is the extended warranty for e-bikes and speed pedelecs?Extend your peace of mind with the extra warranty
Speed pedelec
All information about speed pedelecs and additional civil liability
You have lost your certificate of conformity (COC)Back on the road quickly with the right documents
You have lost your number plate and/or registration certificateBack on the road quickly with the right documents
What if your civil liability insurance is not through o2o?Then follow this step-by-step plan
How do you make a claim on the civil liability insurance?Follow this step-by-step plan
When do you use civil liability insurance?In case of an accident with a third party
What is a civil liability insurance?Counterparty damage
Why is the number plate of the lease bicycle in o2o's name?o2o is owner
What do you need to have with you when you ride a speed pedelec?I go out and take with me
What are the traffic rules for riding a speed pedelec?Safely on the track
Do you need a special helmet for a speed pedelec?Safety first
Is a number plate mandatory for a speed pedelec?These are the conditions for a speed pedelec
What are the basic conditions for riding a speed pedelec?Check the conditions
What are the conditions for leasing a speed pedelec?What do you need as a speed pedelec driver
How long does it take to receive a number plate for a speed pedelec?Just a little more patience, the number plate is coming
What if you lose the number plate of your speed pedelec or the accompanying documents?This is how we solve it together
What do you do with the number plate after your lease ends?Here's how it works
What about civil liability with a speed pedelec?Extra service at o2o
Breakdown assistance
All information about breakdowns and breakdown assistance
What is breakdown assistance?Quickly back on track
How to use breakdown assistance?Set off with peace of mind
When do you use breakdown assistance?Check the conditions