Our extended warranty insurance extends the manufacturer's warranty for your electric bicycle or speed pedelec until the end of your lease. This insurance provides comprehensive protection against repair costs for both spare parts and labour.
How does it work?
The warranty insurance takes effect when the statutory warranty period expires. That means you are insured against defects until the end of your lease.
Repair costs for spare parts and labour are covered. That way, you won't face any unexpected expenses.
What if there are defects?
Check if your extended warranty is active. Log into myo2o Biker and go to the 'Your Services' section to check if your warranty insurance is active.
After the statutory warranty period, you use the extended warranty insurance for defects on the lease bicycle.
Within the legal warranty period, go directly to your bicycle repair shop to use the manufacturer's warranty.
Additional tips
Check that your extended warranty insurance is active to avoid problems later.
Always keep your documentation handy, such as the Bicycle ID number and purchase date.
Still have questions or need help?
Log into myo2o Biker or check our help centre question "How to use the extended warranty?".
Or contact our helpdesk. We will be glad to help you further.