Do you have a bicycle from an online brand such as Cowboy or Canyon? And are you wondering how to have this bicycle maintained or repaired? We explain the various possibilities below.
Visit your bicycle dealer
Visit a local service centre of the brand, or choose a bicycle dealer who is a partner of your bicycle brand. Your bicycle dealer has the expertise to work on different brands and types of bicycles, including online bicycle brands.
Use your service budget
Definitely check whether the service centre or bicycle dealer is an o2o partner so you can pay with your service budget. Also, make sure you have your BikeID at hand so the bicycle dealer can access your lease and available service budget.
Check availability
First contact the service centre or bicycle dealer who is a partner of o2o. And check if your chosen bicycle dealer can service this specific online bicycle brand. Better safe than sorry.
Change bicycle dealer
Have you moved or want to change bicycle dealers for some other reason? No problem. Every partner bicycle dealer can create a maintenance or repair invoice using your unique BikeID number.
Do you still have some questions?
If so, feel free to contact our helpdesk. We will be glad to help you further.